Growing together with...Key relationships
Stakeholder
GUESTS
OUR PEOPLE
GOVERNMENT
SHAREHOLDERS
SUPPLIERS
COMMUNITIES
MEDIA
GUESTS
How we engage
- Direct guest engagement with hotel management and employees
- Client liaison with corporate and travel industry customers
- Market trends and pricing research
- Guest satisfaction questionnaires
What is important to them?
- Health and safety in the face of Covid-19
- Quality product offering
- Loyalty programmes
- Efficiency and convenience
- Consistent service delivery
- Value for money
- Listening to their needs
How we respond
- Direct messaging platform available to guests on their own devices before and during their stay
- Online check-in, and contactless ordering and information sharing available to guests
- Loyalty rewards programme
- Individual preferences noted for regular guests
- Complete accommodation, and food and beverage offering at all brands
