Looking back...2022 performance in review
Though the pandemic tested our sector during the past two years, our resilient management and employees and people’s desire for travel have shone through. Alongside an emphasis on offering excellent guest experiences, we are building a stronger, more agile group, investing in our brands, our sustainable operations, and our business, and are looking to the future with great enthusiasm.
FINANCIAL
CAPITAL
Revenue
R1.10b
2021: R0.51b
Total dividends declared
Nil
2021: Nil
Earnings per share
14c
2021: (161c)
Headline loss per share
(9c)
2021: (91c)
EBITDAR
R303.2m
2021: Loss of (R136.7m)
SOCIAL AND RELATIONSHIP
CAPITAL
Customer
satisfaction
90.64%
2021: 92.8%
CSI
spend
R1.0m
2021: R1.2m
INTELLECTUAL
CAPITAL
Consistent development of the group’s Business Intelligence (BI) tool in predicting future demand and determining the optimum price point.
Prioritisation of developing employees’ culinary skill set in pursuance of a top-quality food and beverage offering.
Eat-in lunch and dinner offering rolled out at Town Lodge and Road Lodge brands.
Pricing methodology – Introduced Best Available Rates (BAR) and yield management principles
HUMAN
CAPITAL
Employee headcount
1 213
2021: 1 148
Total spend on employee
remuneration
R372.7m
2021: R291.5m
MANUFACTURED
CAPITAL
Total rooms
7 534
2021: 8 070
Capital expenditure
R16.0m
2021: R77.3m
Average group occupancies
38%
2021: 19%
Average SA occupancies
40%
2021: 21%
* 100% of hotels were open from February 2022.
NATURAL
CAPITAL
Water consumption
410 942 kℓ
2021: 312 112 kℓ
Electricity consumption
23.7 million kWh
2021: 17.7 million kWh
