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Getting back to life!

Leadership Q&A

Moving towards long-term sustainability

The leadership team shares its insights on the 2021 financial year, and how the group is rejuvenated and working toward long-term sustainability through ongoing innovation.

BULELANI NGCUKA Chairman
ANDREW WIDEGGER Chief executive officer
LINDIWE SIDDO Chief operating officer
DHANISHA NATHOO Chief financial officer

Getting back to living

After the initial shock and uncertainty of early 2020, we quickly pulled together as a group. Teamwork and innovation led the way to embracing the new status quo. While we remain vigilant in the face of each new wave, we have worked hard to keep our doors open and our guests safe and happy.

We used the quieter time to implement several innovations:

Enhanced health and safety protocols.

Our Stay Safe stamp of approval provides assurance that our hotels are as safe as possible for staff and guests.

Exciting new food offerings.

We introduced a delicious range of eat-in and ‘grab-and-go’ options, including gourmet pizzas, which our guests love.

 

Digitalisation.

Contactless solutions like online check in, QR codes for menus and WhatsApp communication with staff take the guest experience and our internal operations to a new level and reduce the amount of paper required.

Environmentally-friendly solutions.

We launched a new range of amenities free from single-use plastic and have introduced hydration stations for free magnesium-enriched filtered water, reducing the need to purchase bottled water, as part of our sustainability journey.

 

Exciting perks.

Guests can now access our top-of-the range services for less – our WKND Special and #YourPrivateOffice offerings are proving popular

#welcomeback

People caring for people – guest feedback

City Lodge Fourways
“I would like to express my thanks and appreciation for the service and exceptional care my cousin received when he stayed with you. We were deeply touched by Kwanele Bontswayo on your reception desk who exercised extreme patience and professionalism in assisting my cousin, who spoke very little English, ensuring he could access meals outside the breakfast provided by the establishment among other things. I must admit, I was worried about how he would manage throughout his stay without being able to communicate effectively, but Kwanele and your security guard (didn’t catch his name) proved there was no need for concern. Again, thank you for such outstanding service. We wish both gentlemen concerned every success in their future endeavours.”
~ Audrey

Town Lodge Bellville
“I have been here before and I must say both times the staff and management were very friendly, helpful and polite. The best staff ever :-) Everything was wonderful and I enjoyed my stay. Will definitely be back there again :-)”
~ Ashleen

“Excellent service, and Covid-19 protocols! Hotel is in a fantastic condition! The attention to details is superb! Congratulations to the Hotel Manager [Liezel Vernon] and her friendly staff!”
~ Sharon

Town Lodge George
“Just a quick message to say that I had my first stay at this Town Lodge. I was very impressed with their service (especially Mr Heinrich). Staff were very friendly and very helpful; they will see me again. With service like that, I am proud to call myself a South African. Please share my message with them. Well done.”
~ Anonymous

Town Lodge Umhlanga
“I just wanted to say thank you so much for my stay at Town Lodge Umhlanga. I understand why my clients like staying there. Very nice hotel and very good service, clean and friendly staff.”
~ Jenna De Agrela, Panda Travel

Town Lodge Bellville
“I have been here before and I must say both times the staff and management were very friendly, helpful and polite. The best staff ever :-) Everything was wonderful and I enjoyed my stay. Will definitely be back there again :-)”
~ Ashleen

“Excellent service, and Covid-19 protocols! Hotel is in a fantastic condition! The attention to details is superb! Congratulations to the Hotel Manager [Liezel Vernon] and her friendly staff!”
~ Sharon

Town Lodge George
“Just a quick message to say that I had my first stay at this Town Lodge. I was very impressed with their service (especially Mr Heinrich). Staff were very friendly and very helpful; they will see me again. With service like that, I am proud to call myself a South African. Please share my message with them. Well done.”
~ Anonymous

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