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2021 performance

Financial capital

Revenue

R0.51bn

2020: R1.16bn

Total dividends declared

Nil

2020: 153c

Group operating costs

R570m

2020: R736m

Loss on headline earnings per share (HEPS)*

(91 cents)

2020: (128 cents)

Loss on earnings per share (EPS)*

(161 cents)

2020: (440 cents)

EPS and HEPS prior year comparatives have been restated in terms of IAS 33 as a result of the rights offer in August 2020
Human capital

Employee headcount

1 148

2020: 1 194

Manufactured capital

Total rooms

8 070

2020: 7 902

Infrastructure investments

R77.3m

2020: R102.8m

Average group occupancies (open hotels)

26%

2020: 38%

Average SA occupancies
(open hotels)

28%

2020: 41%

Social and relationship capital

Customer satisfaction

92.8%

2020: 89%

CSI spend

R1.2m

2020: R3.5m

Intellectual capital

Minimised touchpoints

Paperless online check-in via CLHG app

Business intelligence (BI) tool

Improved decision making and hotel and guest management through data analysis

Best available rate

Analysing market trends to calculate more competitive rates for our guests

Food and beverage innovation

Enhanced ‘Eat In’ offerings and appointment of an executive chef

Natural capital

Water consumption

312 112 kℓ

2020: 436 013 kℓ

Electricity

17.7m kWh

2020: 23.7m kWh