2021 performance
Financial capital
Revenue
R0.51bn
2020: R1.16bn
Total dividends declared
Nil
2020: 153c
Group operating costs
R570m
2020: R736m
Loss on headline earnings per share (HEPS)*
(91 cents)
2020: (128 cents)
Loss on earnings per share (EPS)*
(161 cents)
2020: (440 cents)
| * | EPS and HEPS prior year comparatives have been restated in terms of IAS 33 as a result of the rights offer in August 2020 |
Human
capital
Employee headcount
1 148
2020: 1 194
Manufactured
capital
Total rooms
8 070
2020: 7 902
Infrastructure investments
R77.3m
2020: R102.8m
Average group occupancies (open hotels)
26%
2020: 38%
Average SA occupancies
(open hotels)
28%
2020: 41%
Social and
relationship capital
Customer satisfaction
92.8%
2020: 89%
CSI spend
R1.2m
2020: R3.5m
Intellectual
capital
Minimised touchpoints
Paperless online check-in via CLHG app
Business intelligence (BI) tool
Improved decision making and hotel and guest management through data analysis
Best available rate
Analysing market trends to calculate more competitive rates for our guests
Food and beverage innovation
Enhanced ‘Eat In’ offerings and appointment of an executive chef
Natural
capital
Water consumption
312 112 kℓ
2020: 436 013 kℓ
Electricity
17.7m kWh
2020: 23.7m kWh
