CITY LODGE HOTEL GROUP

WHAT we do

The City Lodge Hotel Group is a multi-brand chain offering a variety of locations, features and budget choices to business and leisure travellers.

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THOSE who keep us in business

Engaging with our stakeholders and understanding their requirements and concerns is critical to helping our company identify its most material issues. Information gathered as part of our various stakeholder engagement processes feeds directly into decision-making and drives our business strategy.

VIEW ENLARGED THOSE WHO KEEP US IN BUSINESS

THE STAKEHOLDERS THAT WE ENGAGED
HOW WE ENGAGED
Guest questionnaires
Social media websites
Formal market research
Open door policy on investor relations
Face-to-face encounters
Regular analyst and shareholders meetings with the chief executive and financial director
AGM
Integrated report
Participation in industry bodies and initiatives
Newsletters and publications
Public relations
WHAT IS IMPORTANT TO THEM
  • Quality product offering
  • Recognised loyalty
  • Efficiency in dealing with us
  • Consistent service levels
  • Value for money
  • Listening to their needs
  • Job security
  • Fair remuneration
  • Performance management
  • Engagement
  • Career pathing
  • On-the-job coaching and training
  • Safe working conditions
  • Tax revenues
  • Compliance with legislation
  • Advancing transformation
  • Job creation
  • Investment in country
  • Supporting communities
  • Reduction in consumption of natural resources
  • Corporate governance and ethical leadership
  • Growth and expansion opportunities
  • Level of gearing
  • Return on investment
  • Dividends
  • Stability of supply and timely payment
  • BEE performance
  • Fair treatment
  • Sponsorships
  • Bursaries and leadership
  • Investment in disadvantaged communities
  • Volunteer days
  • Responsible consumption
  • Honest transparent communication